Services Policy
If you are not satisfied with your order, please use our Contact Form to inform Bird Rock Coffee Roasters. Refunds will be issued only upon the receipt of unused product. Customer is responsible for all return shipping and handling charges. If you have any questions or concerns about returning an item, please use our Contact Form and we will provide shipment information.
Refused or Undeliverable Packages and Shipments
Sometimes, a carrier will be unable to deliver a package to the address provided to them. This can happen if the address provided is incorrect.
If this happens, the package will:
- Be returned to Bird Rock Coffee Roasters. We will provide a refund to the buyer for the item, less a 15% restocking fee and the shipping charges incurred by Bird Rock Coffee Roasters (the cost of shipping the package to you and back to us) or
- The customer will provide a new shipping address and we will reconsign the order. The additional shipping cost due to the reconsignment will be billed to the customer.
Goods Damaged or Lost In Transit
You must physically inspect your goods before accepting them from the carrier. If there is any damage or any items are missing, it must be reported to the delivering agent for claim.
If you receive a defective product, Bird Rock Coffee Roasters will replace the same item at no cost to the customer.
No returns will be accepted for the following conditions:
- The product has been modified
- Items from custom order specifically requested by the customer
All credit will be placed on the credit card used for the original purchase. Allow 1 to 2 billing cycles for the credit to appear on your statement.
A product may occasionally arrive with some damage. If you received a damaged product, please use our Contact Form to explain the situation. Make sure to include all available reference information to assist us.
* Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.
